Return & Exchange Policy

1. Our Returns Promise

At Bramley Basics, we want customers to feel confident when choosing their everyday essentials.

If an item is not suitable, customers may request a return or exchange according to the conditions explained in this policy.

2. Return Request Period

Customers may request a return within 30 days after receiving their order.

Items must meet the return requirements before approval.

3. Items Eligible For Return

A product can be returned when all of the following conditions are met:

• The item is unused and in original condition.
• The original packaging and product labels are included.
• The item has not been washed, worn or altered.
• The return request is made within the allowed period.
• The product is returned with all included accessories or packaging.

4. Items Not Eligible For Return

For hygiene and product quality reasons, certain items cannot be returned when:

• The item has been worn.
• The item has been washed or cleaned.
• The original packaging has been removed or damaged.
• The product shows signs of use.
• The item has been modified or damaged after delivery.
• The return request is outside the stated return period.

5. Underwear Return Conditions

For men’s underwear products, including boxer shorts, briefs and trunks, returns are accepted only when products remain unused, unopened where applicable, and in their original condition.

This helps maintain product quality and customer confidence.

6. Exchange Service

Customers may request an exchange for available alternatives such as size or colour options.

• The first exchange request includes free return shipping support.
• Customers should contact our team before sending items back.
• Replacement items are prepared after the returned product has been checked.

7. Refund Processing Time

Once the returned item arrives and passes inspection, refunds are normally processed within 3 working days.

After processing is completed, the refund may take an additional 3 – 7 working days to appear in the customer’s account depending on the customer’s financial institution processing time.

8. Return Shipping Responsibility

The first approved exchange request includes free return shipping support.

For other return requests, customers may be responsible for arranging the return delivery unless the item received is incorrect or has a confirmed issue.

9. Product Inspection

Returned products are checked to confirm their condition before an exchange or refund is completed.

Products that do not meet the return requirements may not qualify for approval.

10. Delivery And Return Limitations

We are not responsible for delays caused by circumstances outside our reasonable control, including transportation delays or incorrect information provided during checkout.

11. Policy Updates

This Return and Exchange Policy may be updated when our services or procedures change.

Any updates become effective immediately after being published on this page.