Express Shipping Policy

1. Our Delivery Service

At Bramley Basics, we want every order to arrive smoothly and conveniently.

All products are prepared carefully before dispatch, including men’s boxer shorts, briefs, trunks, undershirts and other essentials available through our online store.

We provide free standard shipping on all eligible orders. Customers do not need to pay an additional delivery charge during checkout.

2. Order Processing Time

After an order has been successfully placed, our team will prepare the items within:

• Processing time: 1 – 2 working days
• Quality checking and packaging: completed before dispatch
• Dispatch confirmation: sent after the order leaves our facility

During busy periods, preparation may require additional time. We will always aim to keep customers informed where necessary.

3. Delivery Timeframes

Once dispatched, estimated delivery times are:

• Standard delivery: approximately 3 – 5 working days
• Express delivery option (where available): approximately 1 – 3 working days

Delivery times are estimates and may vary depending on order volume, carrier schedules, weather conditions or circumstances outside our reasonable control.

4. Free Shipping

Bramley Basics provides free shipping for customers purchasing through our online store.

The shipping cost displayed at checkout will reflect the available delivery service for the order.

No additional shipping payment is required for standard eligible orders.

5. First Exchange Shipping

We want customers to feel comfortable choosing the right size and style.

For the first exchange request related to an order, we provide free return shipping support.

Customers should contact our team before sending items back so we can provide the correct exchange instructions.

6. Delivery Information

Customers are responsible for providing accurate delivery details when completing an order.

If incorrect information is provided, additional delivery arrangements may require extra processing time.

7. Delivery Exceptions

Although we carefully manage every order, delays may occasionally occur due to circumstances outside our control.

• Unexpected transportation delays
• Incorrect customer information
• Unsuccessful delivery attempts
• Seasonal order increases

We will provide assistance where possible but cannot guarantee delivery times affected by external circumstances.

8. Packaging Responsibility

All products are checked and packaged appropriately before dispatch.

Customers should inspect delivered items after arrival and contact us promptly if there is an issue with their order.

9. Customer Support

If you have any questions about delivery, exchanges or your order status, our team is available to help.

10. Policy Updates

This Express Shipping Policy may be updated when our services or delivery arrangements change.

Any updates become effective immediately after being published on this page.